Warranty, Returns & Refunds

At Helio Cure, your satisfaction and peace of mind are our top priorities. Every Helio Cure device is backed by a comprehensive support policy that includes:

  • A 3-year warranty covering manufacturing defects.
  • A 60-day risk-free trial with full refund eligibility.
  • A hassle-free replacement process for defective units.

We’ve built this policy to protect your investment, ensure your therapy experience is uninterrupted, and reflect our confidence in the quality and durability of Helio Cure devices.

Warranty Coverage

All Helio Cure devices come with a 3-year warranty, starting from the date of purchase.

This warranty covers:

  • Defects in materials or workmanship under normal use.
  • Free replacement or repair of defective units.
  • Replacement units are covered for the remainder of the original warranty period. The warranty does not reset with replacement.

Warranty becomes void if:

  • The device is modified, opened, or misused.
  • It’s exposed to electrical surges and natural disasters or cleaned with unsafe chemicals.
  • Instructions in the user manual are not followed.

Replacement for Manufacturing Defects

All Helio Cure devices are thoroughly tested and quality inspected before shipment. However, if your device arrives with a manufacturing defect or malfunctions during the warranty period, we’ll make it right at no additional cost to you.

To request a replacement:

  1. Take photos/videos of the issue and the original packaging.
  2. Email us at contact@heliocure.com with the subject line: Manufacturing Defect - Order #[Replace This With Your Order Number].
  3. Include a clear description of the issue you are facing.
  4. We’ll review and respond within 2-4 business days.
  5. If approved, we’ll issue a prepaid shipping label and a Return Merchandise Authorization (RMA) number.
  6. Ship the device back to us using the prepaid label. After we inspect the unit, we’ll send you a fully repaired device or a brand-new replacement of the same model or an upgraded equivalent at no additional cost.

Returns & Refunds

We want you to feel confident with your purchase. That’s why we offer a 60-day return window for Helio Spark and Helio Glow. If, for any reason, you’d like to return your Helio Cure device within the eligible return period, please follow these steps to apply for a Return Merchandise Authorization (RMA) number:

Note: The return window starts on the delivery date.

Pre-orders

For pre-order items, the 60-day return window starts on the day the item is delivered (not the order date). Pre-order orders can be cancelled any time before dispatch by contacting us at contact@heliocure.com.

To apply for an RMA number and request a return:

  1. Please ensure your device and its original packaging are clean, undamaged, and free of wear and tear.
  2. Clearly capture the product and packaging to help us evaluate the return.
  3. Email us at contact@heliocure.com with the subject: Request for RMA - Order #[ Replace This With Your Order Number].
  4. Attach your media files and clearly explain the reason for your return.
  5. We’ll review and reply in 2-4 business days.

If your return is approved, we’ll send an RMA number, return shipping address, and contact information.

Note: Return shipping is the customer’s responsibility. We recommend using a trackable shipping service. Returns without an approved RMA or those damaged during transit cannot be accepted.

Refund Process

  1. We’ll inspect the item within 2-4 business days.
  2. If the product passes inspection, we’ll issue a refund to your original payment method.
  3. If a prepaid return label is issued, its cost will be deducted from your refund.
  4. If the product fails inspection, we’ll notify you and return the item at your expense.

Need Help?

Contact our support team for questions about returns, warranty claims, or replacement eligibility.

We’re here to make your Helio Cure experience seamless and satisfying.